Customer Care & Policies

Shipping & Delivery Policy

Everything you need to know about our doorstep delivery timelines, shipping charges, live tracking, and protective packaging.

Dispatch in 24 Hours

All confirmed stationery orders are processed and handed to courier partners within 24 business hours.

Free Express Delivery

Enjoy complimentary shipping across India on all orders totaling ₹999 or more.

Safe Eco Packaging

Reinforced moisture-proof boxes ensure your journals, pens, and art sets arrive in pristine condition.

1Delivery Timelines & Rates

We partner with premier courier networks including Blue Dart, Delhivery, and India Post to ensure speedy delivery across 19,000+ PIN codes in India.

Metro Cities (Delhi, Mumbai, Bengaluru, Kolkata, Chennai)

2 to 3 Business Days

Rest of India & Special Zones

3 to 5 Business Days

2Order Tracking & SMS Notifications

Once your shipment is dispatched, you will receive an automated SMS and Email with your Waybill tracking number. You can also view live tracking anytime from your Order History screen.

3Damaged or Delayed Parcels

If your parcel appears tampered with or damaged during transit, please take a quick picture and reach out to our concierge team at support@iconicartstation.com or via WhatsApp within 48 hours of receipt.